Resume of Michael Styles: Training Experience

Management of 36 seat computer lab. First tier troubleshooting and maintenance of 150 student and staff computers, local area network and all school audio-visual equipment, as well as all staff issues regarding logins, use of databases, use of programs, use of technology in classroom, etc…. Coordination of once weekly second tier troubleshooting by Computer Technician. Database administration for multiple school programs, including Online Assessment System, eHarcourt.com, AR and STAR. Scheduling, coordination, execution and reporting of state mandated OAS testing three times per year. Creation and maintenance of 950 student accounts/passwords in Active Directory. Technology liaison for the school, attending and reporting on monthly meetings with Technology Director. Design, development and ongoing maintenance of school web site. Creation of monthly parent newsletter and calendar in print and email formats and management of distribution list. Sole adult charged with writing, creating and producing 15 minute morning television show utilizing 5th graders in all on-air roles. Teaching continuing education Office 2007 classes for staff to MCAS standards. Technical advisor on all Office 2007 and computer issues/questions. Teaching beginning computer classes for 1st and 2nd graders; teaching Microsoft Office 2007 classes for 3rd, 4th and 5th graders to MCAS standards.

Teaching Office XP and Windows 2000 classes to adult learners in this vocational educational setting. Responsible for all aspects of course development, lesson planning, classroom instruction and grading. Academic counseling as necessary. Taught Introduction to Windows 2000, Microsoft Access XP, Microsoft Excel XP, Microsoft PowerPoint XP and Microsoft Word XP classes to MOS standards. Developed and maintained course web site for classroom communication. Innovated web based testing for all applications courses.

Teaching Office 2000 and Windows 1998/2000 classes to adult learners in this vocational educational setting. Responsible for all aspects of course development, lesson planning, classroom instruction and grading. Academic counseling as necessary. Taught Introduction to Windows 1998, Introduction to Windows 2000, Microsoft Access 2000, Microsoft Excel 2000, Microsoft PowerPoint 2000 and Microsoft Word 2000 classes to MOUS standards. Developed and maintained course web site for classroom communication. Innovated web based testing for all applications courses.

First tier telephone support for bellsouth.net dial-up internet customers. Duties included new account creation; assisting customers with proprietary internet software installation; installation of required Windows 98, 95, NT and 3.1 networking components; including Client for Microsoft Networks, RAS dialer for NT and Windows TCP/IP stacks; configuration of a variety of dial up modems, including knowledge of modem initialization strings and commands; and software configuration of Netscape Mail, Microsoft Outlook Express and Microsoft Outlook 97 for email accounts and Netscape Communicator, Netscape Navigator and Microsoft Internet Explorer 4.0, 5.0 and 6.0 versions for internet browsing. Additional duties included thorough documentation of all troubleshooting steps in bellsouth.net support database and research of customer problems/solutions in Compaq internet troubleshooting database.